Frequently Asked Questions

Yes. Please remember to always have a copy of your confirmation voucher for transfers or tours. This will make everything run smoother at the time of the service. Remember, your confirmation voucher is different than the invitation you receive upon arrival to visit your Amstar representative.

All services can be canceled or changed free of charge until 4 pm the day before unless it is a Private Excursion. Please get in touch with us: when calling from the USA and Canada: +1 (877) 329-4461, when calling from the rest of the world: +52 (998) 881-9500 or by email to enquiries@amstardmc.com

According to our Refund, cancellations, and changes policy:
“All services can be canceled or changed free of charge up to 4 pm the day before unless it is a Private Excursion”.
When a refund is applied on our end, it should take around 15 to 20 business days to get the credit back into your account due to international bank processes.

Yes, it is. We know that the security of your personal data such as name and card information is very important; therefore, our site is supported by Trust My Travel which provides a financially protected payment process.

You will see the charge under the name trpts.me*Amstar

You can book your excursion on our website, by calling our call center or when arriving at the destination, you can contact the Amstar representative at your hotel.

Yes, they are. Your safety will always come first, therefore, if the weather does not allow it, an excursion can be canceled with the possibility of rescheduling for another day.

Yes! If your group is larger than 20 people, please contact us at amstargroups@amstardmc.com. However, if there are fewer people in your group, please contact us at the following numbers: from USA and Canada: +1 (877) 329-4461, when calling from the rest of the world: +52 (998) 881-9500.

Yes. On the website, you will find some private tours. If you want to book a private tour that is not on the site, please contact us. From USA and Canada: +1 (877) 329-4461, when calling from the rest of the world: +52 (998) 881-9500

Protection Plus is an insurance supplement to your personal travel insurance. It provides basic personal coverage in case of an accident that may occur during an excursion booked through Amstar. The policy includes limited financial reimbursement for ambulance, medical coverage, accidental death, and repatriation. Protection Plus is contacted through established insurance companies in the destination.

Some excursions require the acquisition of this supplement. If not acquire, you will not be able to live the experience.

Tips are optional and are dependent on how you value the service provided.

When traveling internationally, some documents such as a passport, travel visa, ETA, or ESTA may be needed. Be aware that if you don't have the right documents, many countries will deny you entry. To help you avoid mishaps and fees, we recommend you secure your travel documents in advance and have a scanned copy in the cloud.
In addition, we advise you to check if you need any type of visa to enter the country you are traveling to.

Most places will accept US dollars but at a much lower exchange rate. You are best off withdrawing money in local currency from an ATM machine or exchanging US dollars for the local currency of the country you are traveling to.

While many places do accept dollars, please take into account that some places will offer you a very disadvantageous exchange rate. It's therefore preferable to always have some local currency on hand.

Exchange rates can vary on a daily basis. Feel free to check online or ask your Amstar Representative for the most updated daily exchange rates.

You will need to get a new one at the Immigration Office at the airport. Please note that the cost is $50 USD and the Immigration Office only accepts payments in cash.

Immigration and Customs requirements depend on each country. Contact your Amstar Representative in your resort or call us toll-free if you need further information. Our toll-free numbers are as follows: When calling from the USA and Canada: +1 (877) 329-4461, when calling from the rest of the world: +52 (998) 881-9500

You will need to file a report with your airline prior to leaving the airport. Once at the hotel, you can speak with your Amstar Representative to help you give a follow-up. We will be happy to help solve any inconveniences you might have during travel.

Some deals will be better than others wherever you are. In Mexico, several stores participate in a Tax Back program. Ask your Amstar representative for more details and tips.

If United States is home, please read this from U.S. Customs and Border Protection: "As of October 17, 2016, the purchase or other acquisition in Cuba and importation as accompanied baggage into the United States of merchandise is authorized, provided that the merchandise is imported for personal use only."